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University of Nebraska–Lincoln

Dept. Site Licensing

Your Source For Dept. Software Licenses.

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Licensing Program Overview.

We purchase 1000 users maintenance renewal licenses on a yearly basis from Symantec.

Norton Ghost Suite is essentially a disk copying program.  The entire contents of a disk may be copied from one disk to another, or to a disk image file.

Ghost is very useful in computer labs, classrooms, libraries, etc.   It allows a manager to set up a workstation, save its disk image on a server, then push the image onto new or existing PCs.

The latest version is Norton Ghost Suite v2.5.

For details visit the vendor web site at: http://www.symantec.com/product/
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Authorized Users & Sites.

This licensing program is only available to university departments.  The software must be installed on University owned computer(s), and computer(s) must be located within University grounds.
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Extra Documentation.

The manual is on one of the disks.  Duplicate as needed.
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Extra Media (CD-ROM, disks).

Departments generate floppies from disk images stored on the server.
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Home and Portable Copies.

Home use is forbidden.  For personal use, purchase a retail copy from the vendor.
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Licenses Expiration and Renewal.

The product runs forever.  The license includes yearly free product upgrades up to the end of June. Once the free upgrade period expires, users must purchase a new license to receive the latest version and benefit from another period of free upgrades.
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News And Announcements.

From the Vendor.

To read the latest news regarding this vendor, visit the Web site at: http://www.symantec.com/PressCenter/index.html

Latest Licensing News.

Accessible from the "News" link or by clicking here.

Real Time Licensing News.

Accessible from the "Mailing List" link or by clicking here.

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Minimum Requirements & Pricing.

Click on the button below to check pricing and more.

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Technical Support.

On-Line Technical Information.

The vendor provides technical information on the World Wide Web, including:
    - Frequently Asked Questions
    - Software Library (including network drivers for most network adapters)
    - Latest GHOST error/abort codes.
The technical section is located at: http://www.symantec.com/techsupp/enterprise/select_product_kb_nojs.html

Be Prepared.

When you call for technical support, be at your computer with the following information:
    - Name and version number of the product.
    - Type of hardware, including network if applicable.
    - Exact wording of any message that appeared on your screen.
    - Description of what happened and what you where doing at thetime.
    - Description of how you tried to solve the problem.

Vendor Phone Support.

See the GHOST manual for options and phone numbers.

Otherwise, our licensing contract includes phone support, thus you may call Symantec at (800) 927-4017.
When you do so, the 'triage' representative will check your credentials:
- He will ask for a customer number, which is 58219207,
- He will ask about yourself, and you want to identify yourself as Alain Boucher from UNL, Computer Sales.
- The representative will asks you about the O.S. and problem severity.
Finally the representative will transfer you to a technician which will process your case.

University Phone Support.

None Provided.
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